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Office:   0203 701 2860

Mobile:  078 9697 2375

Email:   info@cleaningzoo.co.uk

 

                                                                                                                                 ______________________________________________________________

        ...because your time matter



Cleaning Zoo Ltd.

Can offer you weekly or bi-weekly cleaning services to stay on the top of it,

 so you can always have a bright, fresh and sparkling clean home.



 

We will see you in person, if possible to discuss all your needs, 
advice on cleaning products and equipment,
book a day of your cleaning sessions
and answer all your questions you will have.


 

Domestic Cleaning Services are from Monday - Friday.

Minimum booking required:

- weekly 2 hours

- bi-weekly 3 hours

£12.50 plus VAT per hour

 


                                                                                                                                                            ________________________________________________________

Terms and Conditions - please read.

 

 

Service and Contact Hours

Our contact hours are: Monday – Friday: 09:00 – 17:00 hours

Our service hours are: Monday – Friday: 08:00 – 17:30 hours 

(the last session starts no later than 15:00)

 

 

A voicemail will be active whenever we are not available to immediately answer your call and we will call you back as soon as possible.

 

If you need us urgently on the weekend we might be able to help you out, phone calls may go to voicemail, so please leave us a message and expect a return call as soon as possible or, at the latest, the following business day.



  • We require all cleaning materials, equipment and detergents to be provided by our clients.
  • All cleaning appointments should be booked for the same day and time of the week for every appointment.
  • We cannot reschedule any regular services. We have no availability to send a cleaner at a time and day different than scheduled.
  • If the customer has to cancel the service, he/she should do so at least 48 hours prior to the cleaning appointment. Failure to contact us will result in the cancellation fee equivalent to the full charge of the booked service.
  • Our minimum is 2 hours for the weekly service and 3 hours for the fortnightly service.
  • The customer is responsible for providing access to the property at a scheduled time. Failure to do so will result in the full charge, equivalent to the hours which has been booked.
  • Our company is accustomed to having our revered clients provide their cleaning maids with a spare key.
  • If company account is used for payments, the client should write down their first line of the address of the property in the reference field.
  • Should a meeting with a cleaner is required by the customer, the charge should be paid, £25.00 plus vat, to cover travel and time expenses.
  • We open Monday – Friday for business at our regular rates.
  • Bank Holidays charged double the hourly rate.